Return Policy for US Only:
Made with extra care and customization, our team invest their effort and time on each product to make it fit according to your requirements.
Your ropes are customized, packaged and shipped by our members in San Diego, California. Although we make our products with care but in case you receive any defected product or any piece is missing, please contact us within 14 days of receiving the item at firstname.lastname@example.org for an exchange.
We offer a 14 day return policy on all completely unused ropes. Any wear and tear or purchases after the 14 days will be void from a full refund.
We offer a 2 year warranty on all our ropes with proof of purchase.
If your rope is the wrong size and you need to exchange, there will be a $20 restocking fee plus the cost of shipping.
Return Policy for international orders:
If you have already received your package, we unable to process returns outside of the US due to customs and shipping limitations.
Our products are our pride and we stand behind them and we also value our customers. Therefore, we provide exceptional customer services.