Returns
Return Policy – U.S. Orders Only
Each rope is made with care and customized to meet your specific needs. Our team hand-assembles, packages, and ships your order from San Diego, California.
Because we are a small home-based business and due to the high cost of shipping, we do not offer returns.
If you receive a defective product or if any part of your order is missing, please contact us within 10 days of delivery at info@thejumpropemom.com to request an exchange.
If you need to exchange your rope due to incorrect sizing, a $20 restocking fee will apply, in addition to shipping costs.
Return Policy – International Orders
Due to customs and shipping limitations, we are unable to process returns for international orders once the package has been delivered.
We take pride in our products and stand behind their quality. Your satisfaction matters to us, and we are committed to providing exceptional customer service.